|
PRIVACY POLICY and COOKIES
|
General |
|
The Privacy Policy of Thunderpoker describes the ways the company handles a customers personal data which are provided by the latter in order us to establish and manage a relationship with him. Thunderpoker, collects and processes all information and data that are provided to (by any means) and securely stores them based on the rules of this Privacy Policy. By using any website associated or anyway related to Thunderpoker, you acknowledge and confirm your consent of the usage of any personal data as described in this Privacy Policy. Otherwise, in case you disagree by any statement this document, you should consider stop using Thunderpoker services. |
|
What is collected |
1. Any information provided by the customer using any communications mean (website, email, telephone etc).
2. Records of correspondence, using any communications mean.
3. Details of the transactions you carry out with us, whether via the Website, telephone or other means.
4. Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
We may use your personal information and data together with other information for the purposes of:
1. Processing your bets, including card and on-line payments.
2. Setting up, operating and managing your account.
3. Complying with our legal and regulatory duties.
4. Building up personal profiles.
5. Carrying out customer research, surveys and analyses.
6. Providing you with information about promotional offers and our products and services, where you have consented.
7. Monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating. |
|
How it is stored |
|
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention. |
|
Telephone Calls |
|
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive. |
|
Use Of Cookies |
|
We may use cookies as a means of collecting information from a web server for the above purposes following a customer's use of the Website. If you register with us or if you continue to use the Website you agree to our use of cookies. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalized service. Some of the cookies we use are essential for the Website to operate. If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. |
|
Internet based transfers |
|
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the EEA. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy. |
|
Disclosure of Information |
|
We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties. In order to comply with Thunderpoker's legal and regulatory requirements and own internal risk management procedures, we will retain information for a period of time (generally not more than six years) after closure of your account. All such information will be held in accordance with this Privacy Policy. |
|
Access to information |
|
You are entitled to access the information held about you. Any access request may be subject to a fee of 10 EUR to meet our costs in providing you with details of the information we hold about you. |
|
Changes to the Privacy Statement |
|
Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavors to inform you by email, notice on the Website or other agreed communications channels. |
|
Help
